Refund policy
We offer a 14-day return policy from the date you receive your order.
To be eligible, the item must be unused, in the same condition you received it, with all original packaging, tags, and accessories intact. Proof of purchase is required.
How to start a return Email us at brandon.sparecapital@gmail.com with your order number and reason for the return. Do not ship anything back until you receive written confirmation and instructions. Packages sent without prior authorization will not be accepted or refunded.
If your return is approved:
- Defective, damaged, or incorrect items: We cover return shipping.
- All other returns: Customer is responsible for return shipping costs.
Damages and issues Inspect your order upon delivery. Contact us immediately at brandon.sparecapital@gmail.com if the item is defective, damaged, or incorrect so we can make it right.
Exchanges We do not offer direct exchanges. Return the original item for a refund, then place a new order for the item you want.
Refunds Once we receive and inspect the returned item, we will notify you of the status. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit. If more than 15 business days have passed since approval and you have not received your refund, contact us at brandon.sparecapital@gmail.com.