How can I contact Arcvon? You can email us at contact@arcvon.co. Our customer service team will be happy to help you with whatever you need.
Do you ship worldwide? No. We currently only ship within the United States.
Where do you ship from? Orders are fulfilled and shipped from our warehouse in the United States.
Can I change or cancel my order? We process orders as quickly as possible. You must request any changes or cancellations within 12 hours of placing your order. Requests made after this window cannot be accepted. Once your order has been received, it can be returned for a refund according to our return policy.
What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express) and PayPal.
When will my order be processed? Orders are processed Monday through Friday. Most orders are processed within 1–3 business days and ship the following business day. We do not process or ship orders on weekends. During holidays or high-volume periods, processing may take slightly longer.
How long will it take to receive my order? Once shipped, delivery typically takes 3–5 business days within the United States.
What if I don’t receive my order? If your order has not arrived within 30 days of the ship date, please contact us. You may be eligible for a full refund.
Will I be charged customs and taxes? Since we only ship within the United States, you will not be charged international customs or import duties.
How do I return an item? Please contact us at contact@arcvon.co to start a return.
What if the item(s) I received are defective, incorrect, or damaged? Contact us as soon as possible and include your order number along with clear photos of the item and packaging. We will work to resolve the issue as quickly as we can.
When will I receive my refund? Refunds are issued to your original payment method. Once we process the return or cancellation, it typically takes 7–10 business days for the credit to appear, depending on your bank or card issuer.